Summary of Position

Reporting to the Operations Support Manager you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customer’s needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Targets & Outcomes

• ‘Silent’ support for all managed services
• Accurate billing from meter inputs
• Increase in ProACTive monitoring

Attitude and Persistence

• Organised
• Efficient
• Positive
• Reliable
• Collaborative
• Great attention to detail

Responsibilities

• Collecting and inputting accurate meter readings from a variety of sources
• ProACTive identification of customer consumable requirements
• Key stakeholder in the implementation of the EDI ordering system
• Identification of unusual patterns of consumable or device usage
• Ordering of toner and other consumable items

Skills Requirements

• A positive, ‘can do’ approach to work
• Customer focussed
• Pleasant telephone manner
• Good attention to detail
• Excellent working relationships with colleagues across the business
• Ability to work collaboratively with third parties to supply consumable items

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.