Reporting to the Operations Support Manager you will be responsible for the smooth running of our administrative functions across the department. This role is customer facing and therefore requires an excellent telephone manner and commitment to outstanding support of our customer’s needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.
‘Silent’ support for all managed services
Accurate billing from meter inputs
Increase in ProACTive monitoring
Collecting and inputting accurate meter readings from a variety of sources
ProACTive identification of customer consumable requirements
Key stakeholder in the implementation of the EDI ordering system
Identification of unusual patterns of consumable or device usage
Ordering of toner and other consumable items
A positive, ‘can do’ approach to work
The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.