Summary of the position

Reporting to the Managed Services Supervisor you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customer’s needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Targets and outcomes:

‘Silent’ support for all managed services

Accurate billing from meter inputs

Increase in ProACTive™ monitoring

Attitude and Persistence

Organised

Efficient

Positive

Reliable

Collaborative

Great attention to detail

Responsibilities:

Collecting and inputting accurate meter readings from a variety of sources

ProACTive™ identification of customer consumable requirements

Key stakeholder in the implementation of the EDI ordering system

Identification of unusual patterns of consumable or device usage

Ordering of toner and other consumable items

Skills Requirements

A positive, ‘can do’ approach to work

Customer focussed

Pleasant telephone manner

Good attention to detail

Excellent working relationships with colleagues across the business

Ability to work collaboratively with third parties to supply consumable items

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.