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Managed Services Administrator

Location: Horsham, West Sussex

Job Purpose

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on outcome whilst continually improving service delivery and customer experience. 

Duties & Responsibilities

  • Collecting and inputting accurate meter readings from a variety of sources
  • Proactive identification of customer consumable requirements
  • A key stakeholder in the implementation of the EDI ordering system
  • Identification of unusual patterns of consumable or device usage
  • Ordering of toner and other consumable items

Skills Requirements

  • A positive, ‘can do’ approach to work
  • Customer focussed
  • Pleasant telephone manner
  • Good attention to detail
  • Excellent working relationships with colleagues across the business
  • Ability to work collaboratively with third parties to supply consumable items

Responsibilities

  • Collecting and inputting accurate meter readings from a variety of sources
  • ProACTive identification of customer consumable requirements
  • Key stakeholder in the implementation of the EDI ordering system
  • Identification of unusual patterns of consumable or device usage
  • Ordering of toner and other consumable items

Person Specification

  • Organised
  • Efficient
  • Positive
  • Reliable
  • Collaborative
  • Great attention to detail

What we offer

  • Competitive Salary
  • Excellent induction & training program
  • Supportive working environment
  • Opportunity for sponsored training and qualifications to help you grow your career after completing probation
  • 37.5 hours a week, 7.5 hours/day Monday - Friday
  • 23 days annual leave plus bank holidays
  • Your Birthday off
  • Great social events
  • Free onsite parking
  • Pension scheme
  • Eye care scheme

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.

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