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Resource Coordinator

Who we are

Principal are a leading IT, Solutions and Print provider, with over 30 years experience in the managed print industry. We provide tailor made solutions for document print management hardware, software, IT consulting, on-premise IT infrastructure and cloud based services.

Summary of the position

Reporting to the Operations Manager, the role is focussed on the resourcing and scheduling of support provided by our field based technicians across print hardware, solutions support and IT services. Pulling together information from a variety of sources to facilitate an outstanding customer experience you will take ownership of support requirements from end to end, ensuring we achieve excellence and adhere to departmental procedures consistently.

Targets and outcomes:

Adherence to customer and internal SLAs

Excellent levels of customer satisfaction

A complete understanding of available resources

Attitude and Persistence

ProACTive

Committed

Positive

Organised

Innovative

Responsibilities:

Intelligent coordination of resource to ensure technicians are equipped to provide an excellent service to our customers

A commitment to maintaining an in depth understanding of our products, services and contracts to provide a holistic and appropriate response to support issues

Ownership of support requests. This includes escalation to external sources where appropriate and following every call or ticket through to resolution

Scheduling of support calls to minimise travel and time to resolve

Ability to work flexibly to support the needs of the wider team

Skills Requirements

  • A positive, ‘can do’ approach to work
  • Excellent communication skills across all levels of the business
  • A proven competence at working well under pressure Adaptable to new processes or working practices
  • Superior problem solving skills
  • Ability to prioritise issues in line with business imperatives
  • High attention to detail
  • Excellent planning skills
  • Reliable and well organised Good computer skills including Microsoft Office

Talk to our experts and optimise your print setup today

Principal can help you with all of your office print requirements, call us on 0333 240 8130

Contact us