Contact us

Field Service Technician

Location: London and South East UK

Summary of Position

We are currently looking for several skilled Field Service Technicians to supply proactive levels of service to our key customers in London and Southeast areas.

The ideal candidate will ensure that target responses are met in line with customer SLAs while providing proactive communication with our service delivery desk and customers alike.

Our Business

Principal Corporation is a market-leading independent office automation and IT vendor which has been serving our customers for more than a quarter of a century. Managed print services are at the heart of our business, but supplying and supporting products and solutions that enable improved outcomes, is what we are really all about. We specialise in offering our existing and new clients a broad range of industry-leading products from the world’s biggest brands. Because we run independently of any manufacturer, we are able to offer the best workable solutions to our clients and then supply ongoing support via our technical services arm. We have a large and broad customer base which we have been successfully growing for the last 30 years.

Key Responsibilities

  • Supplying proactive levels of service to our key customers.
  • Ensuring target responses are met in line with customer SLA's.
  • Proactive communications with our service delivery desk and customers alike.
  • Demonstrable ability in the servicing of Konica Minolta, Kyocera, and Canon products.
  • Full adherence to agreed Company and service processes.
  • Good Networking experience.
  • Understanding of Print Management and Document Management software products.
  • Be part of a highly skilled and enthusiastic service team.

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.

Talk to our experts and optimise your print setup today

Principal can help you with all of your office print requirements, call us on 0333 240 8130

Contact us