Principal offers a seamless multi-level support service to its customers within the UK. The first level of support is via the centralised UK ProACTive™ Centre.
In the first instance, remote support is explored by a series of simple fault finding questions. If this is not possible or the issue remains unresolved, the call is allocated to an appropriate field based technician. All Principal Field support staff are manufacturer trained and certified to service all products within the Principal portfolio. Only fully qualified technicians attend customer sites.
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“At peak periods we can dispatch up to 30,000 orders in a single day, and because printing is a such a vital part of our process, we cannot afford any downtime on any of the machines involved.”
IT Support Manager