Principal offers a seamless multi-level support service to its customers within the UK.
Principal offers a seamless multi-level support service to its customers within the UK. The first level of support is via the centralised UK ProACTive™ Centre.
In the first instance, remote support is explored by a series of simple fault finding questions. If this is not possible or the issue remains unresolved, the call is allocated to an appropriate field based technician. All Principal Field support staff are manufacturer trained and certified to service all products within the Principal portfolio. Only fully qualified technicians attend customer sites.
We analyse your existing infrastructure to see where you can save costs and improve your efficiency.
View all case studiesFind out how Principal scoped a unified solution for the prestigious chain of Estate Agents and saved the company an impressive 40% on their existing print costs.
Read case studyAfter assessing and analysing the current constraints and the future needs of the school Principal devised the best solution for the best price.
Read case study“The solution has enabled the school to introduce new technologies with confidence, knowing they will be secure, while it is reassuring to know that our more adventurous pupils aren’t able to hack into the network!”
Tim Howlett
UK IT Manager