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Print Solutions

ProACTive™ Support

Principal offers a seamless multi-level support service to its customers within the UK.

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Maintenance and Support from Principal

Principal offers a seamless multi-level support service to its customers within the UK. The first level of support is via the centralised UK ProACTive™ Centre.  

In the first instance, remote support is explored by a series of simple fault finding questions. If this is not possible or the issue remains unresolved, the call is allocated to an appropriate field based technician. All Principal Field support staff are manufacturer trained and certified to service all products within the Principal portfolio. Only fully qualified technicians attend customer sites.

Our Guarantee to you

We know our processes and systems will deliver the best service, having been accredited with the ISO 9001 and ISO 14001 - it’s our guarantee to you that you will receive the best service around.
Underpinning our aim to achieve customer satisfaction.

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The benefits of the ProACTive™ service are:

  • The ProACTive™ centre operators have total control of the calls coming into the system and are able to make on the spot decisions about call routing and priorities

  • Live performance of all calls are monitored and displayed including performance against the company’s key performance targets

  • The ProACTive™ service tracks the call from the logging on to the closing down of the call.

  • A machine history log helps with any subsequent machine performance assessments or customer account management reviews.

  • All our field based staff are targeted and rewarded for delivering exemplary customer service

  • 97% of customers said Principal met or exceeded their expectations

Discuss a fully managed print solution for your business

Call 0333 240 8130

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Enabling our clients to print smarter

We analyse your existing infrastructure to see where you can save costs and improve your efficiency.

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“At peak periods we can dispatch up to 30,000 orders in a single day, and because printing is a such a vital part of our process, we cannot afford any downtime on any of the machines involved.”

Chris Salkeld
IT Support Manager

Talk to our experts and optimise your print setup today

Principal can help you with all of your office print requirements, call us on 0333 240 8130

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