Principal offers a seamless multi-level support service to its customers within the UK.
Principal offers a seamless multi-level support service to its customers within the UK. The first level of support is via the centralised UK ProACTive™ Centre.
In the first instance, remote support is explored by a series of simple fault finding questions. If this is not possible or the issue remains unresolved, the call is allocated to an appropriate field based technician. All Principal Field support staff are manufacturer trained and certified to service all products within the Principal portfolio. Only fully qualified technicians attend customer sites.
We analyse your existing infrastructure to see where you can save costs and improve your efficiency.
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Capital Plans Ltd are an independent company devoted entirely to advising companies and individuals on Pensions, Investment, Protection and Financial Planning. Read more about how the business relationship developed.
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After assessing and analysing the current constraints and the future needs of the school Principal devised the best solution for the best price.
Read case study“At peak periods we can dispatch up to 30,000 orders in a single day, and because printing is a such a vital part of our process, we cannot afford any downtime on any of the machines involved.”
Chris Salkeld
IT Support Manager