Unfortunately, due to the ongoing global shortage of semiconductor components, Canon is currently experiencing challenges in procuring specific electronic components (microchip) required for their toner and consumables. Although this will not lead to a toner shortage, from mid December 2021, they will start to introduce toner bottles without the microchip until normal supply resumes.
What does this mean?
The toner of these hardwares will now be chipless. This means that when you insert a new bottle into the device an error message will be displayed. Users will need to dismiss the error message for the printer to continue to print normally. Specific instructions on how to deal with the interface will be available here.
While the devices ability to print and the print quality will be unaffected, certain functions such as detecting remaining toner level may be affected. The knock on effect of this is Principal will not receive alerts when toner is low. The only time we will be able to know toner is empty, is when either you call the helpdesk on 0333 240 8140 or once the machine cannot supply any more toner and the sensor is not being cleared to detect. Therefore, to avoid downtime you may need to monitor your toner usage for a short period until canon can resume normal supply.
Below you can find a list of devices impacted by this change:
If you have any questions, please reach out to your Account Manager.
This is the latest information we have direct from canon. We will keep this PDF updated regularly as soon as Canon Release more information.
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